Privacy Policy

Effective date: August 3, 2026
Last updated: August 3, 2026

The short version

I’m a one-man handyman business in Philadelphia. When you use the “Send a photo, get a price” form, I ask for your name, your phone number, your neighborhood, what needs fixing, and — if you want to send one — a photo of the job. I use that to give you a price and to do the work.

I don’t sell it. I don’t rent it. I don’t hand it to advertisers.

Two things I want you to know up front, because most websites bury them:

A written copy of your request is sent to my phone through Telegram, so I see new jobs right away. That means Telegram’s company handles it too. Your photo is not sent to Telegram — it stays on this website.
Photos are deleted automatically 180 days after your request comes in. Sooner, if you ask.

The rest of this page is the long version, written so you can actually read it.

Who you’re dealing with

This website is run by TONYFIX INC, doing business as TonyFix — a handyman business based in Philadelphia, Pennsylvania, USA. In this policy, “I” and “me” mean that business.

Questions about your information, or want it deleted? Call or text (267) 679-8533.

What I collect

What you type into the quote form. Nothing here is collected secretly — you type it and press the button:

your name;
your phone number;
your neighborhood;
the type of job you picked from the list;
your description of the job;
a photo of the job — optional. These are usually pictures taken inside your home. I treat them as the most sensitive thing on this site, because they are.

What happens in the background when you send the form. To stop spam robots from flooding the form, the site counts how many requests have come from one internet connection in the past hour. It does that without keeping your IP address: the address is scrambled into an unreadable code the moment it arrives, the counter resets after an hour, and the code is thrown away with it. It is never attached to your request and I never see it.

What the server records on its own. My hosting company keeps standard web-server logs as part of running any website — IP address, browser type, which pages were requested and when. That’s ordinary server housekeeping, it isn’t a profile of you, and I don’t use it for marketing. Those logs are kept on the host’s own schedule and then deleted.

What I never ask for. I do not want and will never ask for your Social Security number, your date of birth, your bank or credit card details, or a copy of your ID. If any page claiming to be mine asks you for those, it isn’t mine — stop, and call me at (267) 679-8533.

Why I collect it

To write you an honest quote for the job you described.
To call or text you back about it.
To find the address and show up.
To keep a record of what work was done, for warranty questions and for taxes.

That’s the whole list. No advertising profiles. I don’t sell leads to other contractors.

Calls and texts

When you send the form, you’re asking me to get back to you — so I’ll call or text the number you gave me about your job. Your carrier’s normal message and data rates apply. I don’t run marketing text blasts, and I won’t add you to any list. Tell me to stop contacting you and I’ll stop.

Who else sees your request

This is the part most websites keep vague, so here it is straight. Your request goes to exactly three places, and no further.

1. This website’s own database. The request is saved on the website, which is hosted on servers in the United States. This is the only place your photo is stored. In the site’s admin area, only I can open saved requests.

2. My email inbox. The written part of your request — name, phone number, neighborhood, job type, and your description — is emailed to me, so it is also held by my email provider under that provider’s own privacy policy. The photo is not attached to that email.

3. Telegram. The same written part of your request — name, phone number, neighborhood, job type, and your description — is also delivered to me as a message on Telegram, so a job that comes in while I’m under someone’s sink doesn’t sit unanswered. This means Telegram Messenger’s company receives and stores that message on its servers, under its privacy policy (telegram.org/privacy), not mine. I can delete the message from my own chat, but I can’t reach into Telegram’s systems, and I won’t pretend otherwise.

Your photo is not sent to Telegram or emailed anywhere. It stays on this website and I look at it there.

If you’d rather your phone number never went through Telegram at all, skip the form and call me at (267) 679-8533. You’ll still get a quote; it just takes a couple more questions on the phone.

Nobody else. I don’t sell, rent, trade, or share your information with anyone else for money or for marketing. The only exceptions are the ordinary ones: if the law requires it (a court order, a subpoena, a government request I’m legally obliged to answer), or if I genuinely need it to defend against a legal or insurance claim about a job. If I ever hand my business over to someone else, your information would go with the customer records — and this policy would go with it too.

How long I keep things

Photos of your home: 180 days. The website deletes the photo automatically 180 days after your request arrives — along with the rest of that request. It happens on a schedule, not because someone remembered. Most jobs are finished within a few weeks, so the photo is normally gone long after the work is done and long before anyone would have a reason to want it. If you want it gone sooner, ask and I’ll delete it.
The written part of the request (name, phone, neighborhood, job description): kept on the website for the same 180 days. If I’ve done work for you, I keep my own separate business records — invoice, what was fixed, when — for 3 years, because I need those for warranty questions and taxes.
The Telegram copy: I delete the message from my chat when I clear out old jobs. Telegram’s own retention on their servers is theirs, per their policy.
The email copy: deleted from my inbox when I clear out old jobs.
Server logs: kept by the hosting company for a short period on their own schedule, then deleted.
The spam counter: the scrambled code described above disappears within an hour.

Your choices — how to see your information or have it deleted

Call or text (267) 679-8533. Tell me the phone number you used on the form and roughly when you sent it, so I can find the right request.

You can ask me to:

send you a copy of everything I hold about you;
correct anything that’s wrong;
delete it — the request, the photo, all of it.

I’ll do it within 30 days, usually within the same week, and it’s free. Two honest limits: if I’ve already invoiced you, I may have to keep the bare invoice record for tax purposes, and for the copy that went to Telegram and email I can only delete my own copies of those messages.

Wherever you live: you don’t have to be a California or Pennsylvania resident to make these requests. I handle them the same way for everyone. I won’t charge you more, refuse work, or treat you differently for asking.

Cookies and tracking

This site runs on WordPress.

There is no Google Analytics, no Facebook Pixel, no ad network, and no other third-party tracking or advertising script on this site. I checked, and I intend to keep it that way.
No third party is permitted to collect personally identifiable information about your activity across other websites through this site, over time.
WordPress itself sets a small number of technical cookies, mainly for people who log in to the site’s admin area. Reading the pages and sending the quote form doesn’t require you to accept anything.
The “Ask Tony” box on the home page runs entirely inside your own browser. It matches a few keywords against a short price list built into the page — it is not a chatbot, it doesn’t learn, and what you type in it is never sent to me, never sent to anyone else, and never stored.

Do Not Track signals

Your browser may let you send a “Do Not Track” signal. There is still no agreed industry standard for what a website should do when it receives one, so here’s the plain answer: this site doesn’t track you across other websites in the first place, so a Do Not Track signal changes nothing here. Tracked or not tracked, the answer is the same — not tracked.

Children

This site is for homeowners and renters hiring a handyman. It isn’t directed at children under 13, and I don’t knowingly collect information from them. If you believe a child sent me something through this site, call (267) 679-8533 and I’ll delete it.

Security — what I do, and what I won’t promise

I’m not going to tell you this website is unbreakable. Nobody honest says that about any website. Here is what is actually in place:

The site is served over HTTPS, so what you send from the form is encrypted on its way to the server.
Your photo is not put in the site’s public picture gallery. It is saved under a randomly generated name in a separate folder, and the site only hands it out to someone signed in as the administrator — that’s me.
Access to the saved requests in the site’s admin area is limited to me.
Software on the site is kept updated.

If something goes wrong anyway and your information is caught up in it, I’ll tell you, and I’ll tell you what I know.

Links to other places

This site links out to my Facebook page, my Instagram, and my Google review page. Once you click through, you’re on their websites and their privacy policies apply, not this one.

Changes to this policy

If I change this policy, I’ll update the “Last updated” date at the top of this page. If a change materially affects information I’ve already collected from you, I’ll post a notice on the home page for at least 30 days so you actually see it. Want an earlier version? Ask me and I’ll send it.

How to reach me

TONYFIX INC (d/b/a TonyFix)
Philadelphia, PA — full mailing address on request
Phone: (267) 679-8533